Refund & Replacement Policy

We guarantee that the accounts you buy will work when we hand them over. If you purchase an asset and the login fails or the account is already locked before you touch it, you have exactly 24 hours from the time of purchase to report it to us.

If we verify the account was defective upon delivery, we will either replace the account or issue a refund. Any approved refunds are credited directly back to your ZT Socials wallet balance for future purchases. We do not issue cash refunds back to your bank account or credit card.

Voided Warranties

To protect against buyer abuse, your 24-hour replacement warranty is instantly voided if you do any of the following before reporting an issue:

  • Change the account's password.
  • Change or remove the account's recovery email.
  • Log into a geo-specific account without using a proper VPN or proxy, which instantly triggers a location-based security ban.